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Vinod_Yadav
Participant

endpoint management server r80.40 is crash

Hi Team,

Actually we don't have backup endpoint management server my storage is crash what I can do without client uninstall new management server is connect my client systems.

 

GAIA R80.40

Client Ver .87.20

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8 Replies
G_W_Albrecht
Legend Legend
Legend

Contact TAC and ask for help!

CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
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Vinod_Yadav
Participant

Hi G_W_Albrecht,

OK Thanks for update.

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Tal_Paz-Fridman
Employee
Employee

Do you have any sort of backup (export) of the database to install on a new machine?

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Vinod_Yadav
Participant

Hi Tal_Paz-Fridman,

We don't have any backup what I can do.

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the_rock
Legend
Legend

Few question about this, but as @G_W_Albrecht said, you should contact TAC simply due to seriousness of the situation.

My questions:

1) When did this start happening?

2) Any recent changes on the server?

3) Does the reboot help?

4) Any crash in /var/log/crash dir?

Andy

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Vinod_Yadav
Participant

Hi the_rock,

Actually server is very old raid controller is Feld we don't have find out new raid controller form IBM team its not available controller.

IBM V5000

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the_rock
Legend
Legend

Understood, but to help you further, I feel like answering those 4 questions I asked may assist better.

Andy

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PhoneBoy
Admin
Admin

You can connect the clients to the newly built management server using the Reconnect utility.
TAC assistance will be needed for this: https://help.checkpoint.com

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