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A_KOUADIO
Contributor
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Harmony Endpoint - Website remains blocked after changing the category


Our website has been classified as gambling therefore blocked by our harmony Endpoint solutions. We have found checkpoint for the change of category. Successfully changed category. However harmony continues to see it in gambling.

Anyone have a solution.

Harmony Endpoint  Saas Solution

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Alex6
Participant

I hade the same problem. I finally got a response from Check Point support (see my previous post: https://community.checkpoint.com/t5/Endpoint/URL-filtering-by-category-not-updapted/m-p/165839)
As we know Websites can be associated with two categories. Check if instead of replacing the unwanted category of membership of the website with a new one, it has not been added to the second slot.
 

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7 Replies
PhoneBoy
Admin
Admin

Where exactly did you change the category?

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A_KOUADIO
Contributor
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Luiz_
Collaborator

I would suggest installing a new policy to reflect on the endpoints and also restarting the browsers after that. It looks like all changes that involve the browser extension need a browser restart to pick the changes up.

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A_KOUADIO
Contributor

I already do it

I am installed also a new device to test. But i have the same result.

I discussed with checkpoint support, they will check with developpers.

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Luiz_
Collaborator

Thanks @A_KOUADIO , let us know how it goes if possible

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Alex6
Participant

I had the exact same problem over 2 months ago.
Checkpoint support still hasn't found a solution. I was told that we would probably have to recreate another tenant.
my previous post: https://community.checkpoint.com/t5/Endpoint/URL-filtering-by-category-not-updapted/m-p/165839
.

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Alex6
Participant

I hade the same problem. I finally got a response from Check Point support (see my previous post: https://community.checkpoint.com/t5/Endpoint/URL-filtering-by-category-not-updapted/m-p/165839)
As we know Websites can be associated with two categories. Check if instead of replacing the unwanted category of membership of the website with a new one, it has not been added to the second slot.
 

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