Harmony Endpoint - Website remains blocked after changing the category

[A_KOUADIO]

Our website has been classified as gambling therefore blocked by our harmony Endpoint solutions. We have found checkpoint for the change of category. Successfully changed category. However harmony continues to see it in gambling.

Anyone have a solution.

Harmony Endpoint  Saas Solution

[PhoneBoy]

Where exactly did you change the category?

[A_KOUADIO]

CheckPoint change it for us on URL Categorization | Check Point Software Technologies

[Luiz_]

I would suggest installing a new policy to reflect on the endpoints and also restarting the browsers after that. It looks like all changes that involve the browser extension need a browser restart to pick the changes up.

[A_KOUADIO]

I already do it

I am installed also a new device to test. But i have the same result.

I discussed with checkpoint support, they will check with developpers.

[Luiz_]

Thanks @A_KOUADIO , let us know how it goes if possible

[Alex6]

I had the exact same problem over 2 months ago.
Checkpoint support still hasn't found a solution. I was told that we would probably have to recreate another tenant.
my previous post: https://community.checkpoint.com/t5/Endpoint/URL-filtering-by-category-not-updapted/m-p/165839
.

[Alex6 · Accepted solution]

I hade the same problem. I finally got a response from Check Point support (see my previous post: https://community.checkpoint.com/t5/Endpoint/URL-filtering-by-category-not-updapted/m-p/165839)
As we know Websites can be associated with two categories. Check if instead of replacing the unwanted category of membership of the website with a new one, it has not been added to the second slot.