"The response is not a manifest file" when adding HealthCheck Point SmartConsole extension

[Ruan_Kotze]

Hi CheckMates,

I've got an R81.10 environment patched to the latest Jumbo and running the latest version of the HCP (take 58).

Followed the steps in sk171436 but when I try to add the SmartConsole extension it fails with "The response is not a manifest file".  Opening the same URL in my browser from the same machine however displays the json file just fine.

Just to re-iterate - I have run both "# service hcp_ext start" and "# hcp --ext-update-reports all" to activate the extension on the SMS.

Would be grateful for any ideas or tips to get this going.  I activate HCP on all my sites and this is actually the 1st time that I'm experiencing issues.

Thanks!

[_Val_]

If you go manually to https://<your-management-ip>/ngm-management-app/hcp/extension.json, how does it look?

[Ruan_Kotze]

Hi Val,

The browser displays a human-readable json file - I can sanitize and post it here if you think it'd help?

[_Val_]

No need, I just wanted to know if there is anything wrong with the file. 

I have alerted a relevant team internally, but the office is now on holiday because of Rosh haShana. Probably the fastest way to resolve this is to open a TAC request.

[Ruan_Kotze]

Thanks Val, let's see what TAC says:-)

[_Val_]

Hi again,

Here is a quote from sk166932:

1. Symptom: "The response is not a manifest file" error
   
   Possible causes:
   • Manifest file content has invalid json object. 
   • Sometimes copying and pasting can change characters and break the format.
   • Wrong content-type (application/json) on file upload
   
   Solution:
   1. Fix the json to be in valid format
   2. Upload the file with content type = application/json

Please double check the file, and if no errors there, go to TAC.