Policy installation fails with "Error code 2000025" and sk177710

[D_Riddleberger]

Determined that Policy installation fails with "Error code 2000025" and for sk177710 this also applies to R81.20.

sk177710 notes applies to versions R80.20 (EOS), R80.30 (EOS), R80.40 (EOS), R81 (EOS) and R81.10 but experienced this for R81.20 (see attached).

Mgmt Server R81.20 HF-111

Gateways R81.20 HF-105

[Chris_Atkinson]

Did you forget the attachment?

You can verify further with TAC or submit feedback on the SK if you feel it needs updating.

[D_Riddleberger]

Hey Chris, when I submitted the post, I added the attachment which showed the version was R81.20 along with the failed policy install error code 2000025. I'm re-attaching it here to our convo. Let me know if you can view it now.

[the_rock]

I just read the sk and you are correct, does not mention R81.20, but what I find really odd is that it mentions the issue can be with the service used. I had never seen that be the case with error like one you got. If I were you, would double check SIC, communication is fine between gw and mgmt, routing, etc.

Andy