New Support Portal

[PhoneBoy]

After a soft-launch back in February 2023, we have formally launched a new support portal!

This means https://supportcenter.checkpoint.com (and links to the previous site) now redirect to the new site https://support.checkpoint.com.

It has a completely redesigned interface (mobile-friendly, even!) and has significantly improved performance.

Latest features:

• Subscription to individual SK aritcles (from 30 Jan 2024).

  1. In an SK article, click 'Subscribe' in the top right corner.
  2. To see all these subscribed SK articles, on the main Support Center page, click "My Subscriptions".
  3. Refer to the section "Subscribe to updates for specific articles".

• Subscription to SK articles of types "Product Alert" and "Security Alert" (from 30 Jan 2024).

  1. On the main Support Center page, click "My Subscriptions".
  2. Refer to the top sections "Product Alerts" and "Security Alerts".

• Subscription to SK articles for each Product (from 07 July 2024).

  1. On the main Support Center page, click "My Subscriptions".
  2. Refer to the bottom section "Subscribe to updates for specific products".
  3. The main toggle enables / disables the entire feature (whether to send / not send the weekly email).
     This email will be sent each Sunday and will contain all SK articles that were created / were updated in the past 7 days for the subscribed Products.
     Note - If you disable the main toggle, then this page remembers all your subscriptions for all products.
  4. Click the relevant pillar.
  5. You can subscribe either to all products in this pillar or to specific products.
  6. At the top of this section, you can search for products.
     
     Note - RSS support is not planned at this time.

Feedback is welcome!

Click here to send feedback for Check Point Support Center

[Sergei_Shir]

This issue (existing favorites do not appear in the New Support Center) was reported to the developers

Update:

The developers made a change in the database. Please check again and reply.

[the_rock]

Still cant see my favorites, but could be because I tried it on my phone.

[Mikael]

While on the topic -  it would be nice if the favorites could be exported to a CSV-file or similar.

Cheers

[Sergei_Shir]

This request to export all favorites into a file was forwarded to the developers

Update:

The developers made a change in the database. Please check again and reply.

[the_rock]

Just tried on desktop comp, favorites do show, but list is empty. If I go to old link @PhoneBoy  gave, all of them show fine.

Andy

[Sergei_Shir]

This issue (existing favorites do not appear in the New Support Center) was reported to the developers

Update:

The developers made a change in the database. Please check again and reply.

[the_rock]

Just verified and see all my favorites. AWESOME! Thanks @Sergei_Shir  👍

[D_W]

Hello,

I also have something to complain 🤐

- sometimes the search field is missing - F5 needed
- human verification shows up too often
- actually i cannot sign in error 403

- overall it seems the support website is too much secured, like Fort Knox, obviously someone seems to be very afraid against smthng 🙄

Cheers

[the_rock]

I never seen that error so far, so dont want to jinx it lol. By the way, learned something new...cant believe I never heard of Fort Knox before and I was in Kentucky while back...o well, learn something new every day : - )

[D_W]

solved the 403 by deleting all cookies etc...

off topic @the_rock  so you then also haven't ever seen James Bond Goldfinger? tztztz 🤣

[the_rock]

Hahaha...no, never seen it, heard about it lol. I might watch it tonight : - )

Andy

[just13pro]

Is it only me or anyone also encounter the same issue?

Today I can't open any https://support.checkpoint.com/results/sk/sk----- 

End up I am back to the old support page again.

[the_rock]

I have same issue...saga continues lol

[_Val_]

working for me just fine. Please try closing the browser and flashing cache and cookies, then try again. Do not forget to log in first