New Support Portal

[PhoneBoy]

After a soft-launch back in February 2023, we have formally launched a new support portal!

This means https://supportcenter.checkpoint.com (and links to the previous site) now redirect to the new site https://support.checkpoint.com.

It has a completely redesigned interface (mobile-friendly, even!) and has significantly improved performance.

Latest features:

• Subscription to individual SK aritcles (from 30 Jan 2024).

  1. In an SK article, click 'Subscribe' in the top right corner.
  2. To see all these subscribed SK articles, on the main Support Center page, click "My Subscriptions".
  3. Refer to the section "Subscribe to updates for specific articles".

• Subscription to SK articles of types "Product Alert" and "Security Alert" (from 30 Jan 2024).

  1. On the main Support Center page, click "My Subscriptions".
  2. Refer to the top sections "Product Alerts" and "Security Alerts".

• Subscription to SK articles for each Product (from 07 July 2024).

  1. On the main Support Center page, click "My Subscriptions".
  2. Refer to the bottom section "Subscribe to updates for specific products".
  3. The main toggle enables / disables the entire feature (whether to send / not send the weekly email).
     This email will be sent each Sunday and will contain all SK articles that were created / were updated in the past 7 days for the subscribed Products.
     Note - If you disable the main toggle, then this page remembers all your subscriptions for all products.
  4. Click the relevant pillar.
  5. You can subscribe either to all products in this pillar or to specific products.
  6. At the top of this section, you can search for products.
     
     Note - RSS support is not planned at this time.

Feedback is welcome!

Click here to send feedback for Check Point Support Center

[the_rock]

You are NOT...trust me. I had that issue sooo many times : - (

[John_Richards]

You are not. The new (beta) support site not ready for prime time, very frustrating to use with all the logon requests.

[the_rock]

Lots of people have the issue...super annoying.

[just13pro]

Nope, You Never Walk Alone.

[the_rock]

Just few minutes ago, I experienced this (yet AGAIN)...tried logging in from my work laptop, took 3 tries to finally log in. The, just as a test, I tried my home desktop, worked right away...then, I tried my personal Macbook Air, took 4 times...I mean, WTH lol

Andy

[Mikael]

Anyone else hoping for SAML federation and SSO?

[the_rock]

Well...lets see how that goes...IF ever lol

[Nik_Bloemers]

Same here, very annoying.

[Don_Paterson]

Two things:
1. I liked having the last modified (and the create) date at the top of the articles.
    The Article Properties link is obviously the solution.

2. This article has images (the badges) squashed up, as if the column lost it's format after the changeover.
    https://support.checkpoint.com/results/sk/sk163417

Thanks for the update,
Don

[the_rock]

I just hope favorites will be back soon...fingers crossed : - )

[Mikael]

Authentication to usercenter.checkpoint.com is down again...

Not to be rude but this is not the standard I expect from Check Point having worked with the products for more than 20 years...

[the_rock]

+ 1 @Mikael ...so  annoying

[the_rock]

Btw, here is why...I mean, no offense, but I wonder who makes these decisions to do maintenance on the support site in the middle of the day??!!

 

[Mikael]

That must have been an automated thing. Anyway it's still 1h 40m from now...  (currently 12:05 UTC)

And authentication stopped about 20min before that email 😎

[the_rock]

Correct, but this makes it even worse, as its broken even BEFORE scheduled maintenance 🤣🤣

[Tony_Graham]

Same, and it's not just the support portal that's a mess.

[the_rock]

Cant argue with that statement lol

[Tony_Graham]

CP is very close to losing us as a customer (using product since 1995).

Been messing with license renewal since April 26.

[the_rock]

Sorry to hear that : - (. I hope there is someone that can take of it...I heard similar complaints about renewals and I have no idea why its so complicated.

[Tony_Graham]

Always has been with CP. They've managed to extend the experience to their cloud services.

I mean really? Maybe less worrying about cosmetics like support portal and put a little more time into

improving the license experience.

[the_rock]

I agree 100% @Tony_Graham 

[Mikael]

If you're the end-user, get your partner/distributor involved!

You shouldn't have to deal with that, besides helping answer questions like "Please provide output of cplic print -x"...

[the_rock]

Agree, thats a good point.

[Tony_Graham]

Already done. Actually got escalated to CP directly. Probably our last CP renewal. It never gets better. Nobody understands CP licensing and renewals. I've had like 5 or 6 partner/distributors over the years, most are out of business at this point. I spent the last 3 days and untold hours on what amounted to a $500 invoice. Nuts.

[the_rock]

Thats nuts man, not cool at all.

[Mikael]

That's unfortunate!

Licensing is tricky, especially if you have older licenses that have been renewed for many years...

Finding someone with the knowledge about licenses is key and I hope you have a good sales-contact within CP to help you from that side as well. 

[the_rock]

Truth is, thats sadly nothing new...been that way for ages now. I hope they can get it solved soon.

[_Val_]

Hi @Tony_Graham, AFAIK, there is an internal escalation for your case. You should hear from CP representatives very soon, if not heard already.

We are taking your feedback very seriously. Please contact me offline, if you need any assistance. 

[Sergei_Shir]

You can now add SecureKnowledge articles and Download pages to the list of your favorites.

(1)

Click the corresponding icon in the top right corner (must be sign-in to see it)

A) The icon in SecureKnowledge articles:

B) The icon on Download Pages:

(2)

To see the list of your favorites, go to https://support.checkpoint.com/favorites.

A) The link My Favorites appears on the main page of the Support Center portal - in the bottom left section Alerts and Advisories:

B) You can also click the link Saved Items in the top right corner of each SK article (starting 03 July 2023):

[Mikael]

Good news!

Any chance you can migrate the one's we had in the old environment across to the new?

Cheers