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Mitja-S3NEXT
Contributor
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After the Microsoft Office updates 3 days ago, Outlook becomes unresponsive with Endpoint Security

After the Microsoft Office updates 3 days ago, some different useres (not same customers) reported that the Outlook app is starting to become unresponsive on some tasks, like forwarding messages.

Outlook version : 2019

Windows version : 11 Pro

CheckPoint Endpoint Security Advanced version : 86.80.0109  (latest Recommended)

 

After disabling the AntiMalware deployment blade :  Outlook is still unresponsive on some tasks

After disabling the Threat Emulation and Anti Exploit deployment blade :  Outlook works fine with no problems

 

 

 

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1 Solution

Accepted Solutions
Chris_Atkinson
Employee Employee
Employee

If you've already tested E87.30 without success please contact support to investigate.

E8730.png

 

CCSM R77/R80/ELITE

View solution in original post

5 Replies
_Val_
Admin
Admin

Please open a TAC case: https://help.checkpoint.com

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Chris_Atkinson
Employee Employee
Employee

Do symptoms resolve simply by disabling the outlook add-in  per sk175845 or no?

If not already please report this via TAC for further investigation.

CCSM R77/R80/ELITE
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Mitja-S3NEXT
Contributor
 

This exception was inserted (see screenshot), but it did not solve the problem.

2023-04-20_10h14_04.png

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C0LDW1R3D
Explorer

This is also a massive issue for us.

 

Outlook and Excel consistently crashing. We know it is checkpoint doing this, as we have uninstalled the AV and the problems stop. It is very intermittent however very consistent and annoying. We've had it reported on around 20 users out of 300. After 2 months still no fix?

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Chris_Atkinson
Employee Employee
Employee

If you've already tested E87.30 without success please contact support to investigate.

E8730.png

 

CCSM R77/R80/ELITE

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