Valeri Loukine

BEYOND - Customer Success Hub

Discussion created by Valeri Loukine Moderator on Dec 17, 2018
Latest reply on Jan 18, 2019 by Ashley Black

Hi all,

 

as you have probably mentioned, Check Point has changed the look and feel of Support Portal. If you are opening a new request or working with existing ones, you are now using our new Support tool called BEYOND.

 

Guided tool for this tool is available here

 

 

Should you have any comments and suggestions, please feel free to express them in the comments.

 

UPDATE: 

Thank you very much for the feedback

 

Just to provide an update on some of the issues reported:

  1. Customers now can see the details of the migrated SRs - all the migrated SRs allow View Previous Updates that show the updates, activities, and attachments.
  2. Users now can access all tickets on the accounts they are connected to (regardless if they or others opened these tickets).
  3. RMAs should be working now

Outcomes