Got the following Automated response:
>Please note we could not relate this Email to an existing Service Request or open a new one.
>In order to communicate with Check Point technical support over new or existing Service Requests, please login to >'Beyond' - Our Customer Success Hub.
>If you are trying to update an existing Service Request by replaying to an email you received from Check point
>support, please ensure the ref ID from the original email you are replying to is in the header or the body of the
>The ref ID can usually be found at the header of the original email and looks like this:
Not a single bit of information about which of the many many many emails that we send this relates to. Utterly useless.