Was asked to remove the Doge meme by Valeri, because "mockery" isn't helpful, so I have. (Now at https://imgur.com/HKmUta5 )
Instead of the Banter, might as well be serious about what a road crash the "beyond customer success" portal has been so far. It has significantly added to my work load as I have had to get on the phone for updates, chases and history.
It also is missing the following:
1. Our call reference
2. Ability to update notified contacts
3. Can't update severity
4. Actually can't update anything on the right hand side.
And then History was added. And it was just the old slow, so slow, site, with almost all the update functionality removed. I say almost all, as you can still change the ticket priority. I laughed at that one.
Then added to the what utter nonsense the R80 update exam is, and one has to wonder if they need to hire a 3rd party to QA because checkpoint are not up to it.
One positive, and only one, is once all the users have done the QA for them, it might be a much faster, and useful site.
Now, who do I send the invoice for my QA services to?