I can't my fin certificate in my checkpoint user center. Can u help me?

[nurdaulet]

I passed the exam 5 days ago but still haven't taken my certificate yet. I am upset

[PhoneBoy]

From what I understand, it can take a couple weeks for the certification to show up in your UserCenter account.

[the_rock]

Im sure @Jason_Tugwell can help. Just respond with what is the cert you got and the date.

Andy

[Jason_Tugwell]

@nurdaulet 

Certifications are generally added within 24-48 hours.

Our system tried to add the certificate on the day you passed the exam but you did not have a User Center account created and the upload failed.

Please contact our Account Services team to have your CCSA created.

• Chat or Web ticket - https://help.checkpoint.com/s/create-new-sr
• Select the non-technical option
• Call +1-972-444-6600 and select option 3

Regards,

Jason

[the_rock]

Hey Tug,

Do you mind if I email you directly? Just need to check something for 2 certs my colleague passed recently (about a month ago), but supposedly, they dont show up on CP's end for our company.

Thanks brother @Jason_Tugwell 

Andy

[Jason_Tugwell]

Of course!!

EMAIL ME all the info.

Tug

[the_rock]

Tx mate...emailed you and also cc-ed my colleague.

Always grateful for the help.

Andy

[nurdaulet]

after 2 day I understand need to create user center. But no one told me to create user center for getting certification. The link u send is not working. Also i called still no response from operators. I hope there is a still change to get my certificate. Please help me.

[Don_Paterson · Accepted solution]

[EDIT] Correction:

Try these:

 https://help.checkpoint.com/s/  and https://help.checkpoint.com/s/case-creation 

When you booked your exam with PearsonVUE you had to select "I understand" to the part where you were informed that a UC was required before attempting the exam (please see attached), and your email address should be the same in PearsonVUE and the Check Point User Center.

[the_rock]

You are 100% correct. I was just about to say the same thing.

Andy

[Jason_Tugwell]

Thanks for the links, Don!

I appreciate you sharing the screenshot too, because it is frequently ignored.  

We have recently added this new notification as soon as you select an exam:

 

We hope it helps prevent cases like these.

Thanks

Tug

[the_rock]

One thing you can try is call Pearson Vue and see if they can confirm what is the email on their end that was registered (for the lack of the better term) for the exam you took.

Andy