SandBlast cloud emulation SLA

[Shahar_Grober]

Hi, 

Is there SLA for SandBlast Cloud Emulation? 

[_Val_]

How do you define SLA in this context, I wander?

[Shahar_Grober]

You are the experts so you should tell me

Some relevant criteria can be:

Availability (e.g. 99.99%)
Performance (e.g. maximum response times)
Security / privacy of the data (e.g. encrypting all stored and transmitted data)
Disaster Recovery expectations (worse case recovery commitment)
Location of the data (e.g. consistent with local legislation)

What interests me is the response and handling time compared to TE appliances? How does Check Point handles the traffic in case of load? etc. 

Maybe it should be called service description instead of SLA. Fortinet is doing a nice  job in this term:

https://docs.fortinet.com/uploaded/files/3429/FortiSandbox-Cloud-Service-Description.pdf 

Does CP has something similar?

[_Val_]

Sure. Please refer to your local sales representative for further clarification

[Pablo_Barriga · Accepted solution]

Hello you can check the uptime of some Check Point services

Check Point Services Status 

So far the uptime is quite good.

[Shahar_Grober]

Thanks Pablo, this is really helpful information. 

[G_W_Albrecht]

The CP SLA (Service Level Agreement) is corresponding to the relevant support level - so it is different if you have Collaborative Enterprise Support from customers with Direct Support. So you can surely get it from the one you bought CP support from.