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mhmdmahdi
Contributor
Contributor
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Cluster works fine but shows error on Smart Console

Hi All,

 

We have issue on one of customer.

So, on Smart Console Cluster showing alert notification but if we check on cli (cphaprob) there is no issue on the cluster. And also there is no issue as well on other function such as installing policy.

Any idea why the Smart Console wrong alert notification and how to solve the issue? We have reboot both the management and gateway but nothing change.

Anyway, I found solution mentioning about SmartView showing wrong alert on link below, but when I check further on solution only for R77.

https://supportcenter.checkpoint.com/supportcenter/portal?eventSubmit_doGoviewsolutiondetails=&solut...

 

Screenshot 2022-09-12 172320.pngScreenshot 2022-09-12 171422.png

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1 Solution

Accepted Solutions
mhmdmahdi
Contributor
Contributor

Looks like it just cosmetic problem.

The user planned to upgrade soon.

 

Thanks all for your support.

View solution in original post

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15 Replies
G_W_Albrecht
Legend
Legend

Click Device & License information... to see where the issue is !

CCSE CCTE CCSM SMB Specialist
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mhmdmahdi
Contributor
Contributor

When click Device & License Information, the detail also shows no error or alert.

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Sorin_Gogean
Advisor

hello,

 

then hover over the RED X icon and take a screenshot.
should tell you why is showing the error.

 

ty,

the_rock
Legend
Legend

So, its clear dashboard shows something wrong with ha02 member, but as @Sorin_Gogean indicated, hover over red x and it will tell you what exactly. 

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Dario_Perez
Employee Employee
Employee

you need to review on red icon or Monitor, could be related to license or internet connection. 

Adity12
Collaborator

Hi @G_W_Albrecht@the_rock@Sorin_Gogean@Dario_Perez 

Here the detail of error, its seems there is something wrong with the cluster, but if you see on the status of each member it's seems working as normal condition.

 

Thanks Regards 

Dio Aditya Pradana

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the_rock
Legend
Legend

weird...ok, do below on both:

 

cphaprob state

cphaprob -a if

cphaprob list

cphaprob syncstat

 

If all good, check topology for clustered interfaces and go "get interfaces without topology"

 

Andy

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Daniel_Szydelko
Advisor
Advisor

It's also good to check which JHF is currently installed (cpinfo -y all).

BR 

Daniel

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mhmdmahdi
Contributor
Contributor

Will share the details when I got access to the gateway. 

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Dario_Perez
Employee Employee
Employee

I suggest to use this extension to have more details, even might be a cosmetic error on smart console

https://community.checkpoint.com/t5/SmartConsole-Extensions/ClusterXL-Statistics/m-p/83215

 

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mhmdmahdi
Contributor
Contributor

Noted, I’ll try extension. Thank you. 

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Sorin_Gogean
Advisor

So, you see that the cluster reports an ClusterXL error, then you go and check that on each member,,,,

Graphically should be like :

Untitled.pngUntitled.png

and that should also tell/show why it's considering an ClusterXL problem.

 

enjoy,

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mhmdmahdi
Contributor
Contributor

There all good on Device & License Information. No error or any other alerts.

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Sorin_Gogean
Advisor

understood, but did you looked further, in the ClusterXL details screen ?

 

ty,

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mhmdmahdi
Contributor
Contributor

Looks like it just cosmetic problem.

The user planned to upgrade soon.

 

Thanks all for your support.

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