Access Role partially not working

[Ihenock1011]

Hi Mates,

Our Check Point R81.10 Security Gateway leverages Identity Awareness on a dedicated server. We've integrated the Gateway with Active Directory and implemented access roles. However, users assigned the "Internet access" role experience intermittent internet disconnects when we try to give access based on their IP address the internet connection works well. While the Identity Awareness server is fetching and sending user logs to the Gateway, I'd appreciate any insights into potential causes or troubleshooting commands to verify access role or Identity Awareness functionality during these disconnects.

Thanks,

[garrod]

In between Firewall and AD server, is there any security device in between?

[Ihenock1011]

Attached the error message

[the_rock]

You have IC installed on your ad server?

[Ihenock1011]

There is a dedicated IDC server and Identity sources are AD Server.

[the_rock]

Do you have proper query configured?

Andy