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the_rock
Legend
Legend
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"Machine status not available" message in smart console

Hey guys,

I know there were posts about this before and could be cosmetic, but not sure if there is an easy fox for it or not. There is new gateway we connected for the customer and status shows as "-" in smart console, while all else is green, its all on R81.10 jumbo 66. 

Tried rebooting gateway, management, updated contracts file, verified licenses with TAC, so waiting for them to provide next steps.

Anyone have an idea why this would happen? I get its probably cosmetic, but I find it odd that all other gateways show green. License status also shows as "n/a".

 

Tx as always

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1 Solution

Accepted Solutions
the_rock
Legend
Legend

Issue fixed by reverting to policy before object was created and then creating the object with exact same name.

View solution in original post

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15 Replies
G_W_Albrecht
Legend Legend
Legend

sk112058 ?

CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
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the_rock
Legend
Legend

no joy

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G_W_Albrecht
Legend Legend
Legend

sk164013 - easy to try...

CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
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the_rock
Legend
Legend

did that last night, no luck

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G_W_Albrecht
Legend Legend
Legend

SIC is working ?

CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
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the_rock
Legend
Legend

yes sir and policy too

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G_W_Albrecht
Legend Legend
Legend

Running commands on GW in Dashboard works ?

CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
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the_rock
Legend
Legend

yes sir, no issues, in dashboard or ssh, works fine 100%

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JozkoMrkvicka
Mentor
Mentor

I see the same issue. Do you have management in HA ? In my case, the active management showed no status, while the standby (connected only as Read Only) showed all green ! I tried to switch active domain to be standby and standby to be active and that did the trick. After management failover all is looking good. It is just a cosmetic issue, but yeah, strange...

oh, and forgot to mention that this "no status" is seen only on gateways which were created AFTER the upgrade to R81.10.

Kind regards,
Jozko Mrkvicka
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PhoneBoy
Admin
Admin

This is very likely cosmetic.
May require a TAC case to get to the bottom of.

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the_rock
Legend
Legend

Issue fixed by reverting to policy before object was created and then creating the object with exact same name.

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Matlu
Advisor

Bro,

I have exactly the same problem.

The new equipment is already in production, and has "hooked" its policy package.

CL2.png

Is it feasible to delete the FW-Ch object from the SmartConsole, without affecting the services of this equipment ????

When you delete the object you have to send to install policies?

Greetings.

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the_rock
Legend
Legend

Once you delete the object, you have to recreate it and install the policy again.

Andy

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Blason_R
Leader
Leader

Hmm - does that mean you had kept firewall hostname and objects created with hostname in dashboard were different?

Thanks and Regards,
Blason R
CCSA,CCSE,CCCS
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the_rock
Legend
Legend

In our case, we gave it exact same hostname.

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