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Herschel_Liang
Collaborator
‎2021-12-22 02:04 AM

Why GW initial connectino with old SMS?

SMS change IP and manage all previous GWs. But I found GW remain initial connection with old SMS. What is wrong with it? Who can explain this issue for me?

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5 Replies
mcatanzaro
Employee
Employee
‎2021-12-22 06:28 AM

Hi,

You might need to restart CPD on the gateway. 

SK176109 is somewhat similar.

 

 

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Herschel_Liang
Collaborator
‎2021-12-22 06:55 AM
In response to mcatanzaro

Try it and no use.......0.0

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mcatanzaro
Employee
Employee
‎2021-12-22 07:16 AM
In response to Herschel_Liang

Did you follow sk40993 when performing the original change?

Also, are you using central licensing on the gateways?

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the_rock
Legend
Legend
‎2021-12-22 11:52 AM

If old SMS is not used anywhere, just wipe it out using guidbedit tool.

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Herschel_Liang
Collaborator
‎2021-12-22 08:02 PM
In response to the_rock

I have shutdown old SMS just now, but I still see GW connect with old SMS logs on new SMS.

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