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pedro_filipe
Explorer

Weekly Report sent to email shows no data

Hi,

So we have a IPS weekly report sent to Email every monday. This week report we noticed that it showed no data through the pages.
After noticing this we can see that if we put the same timestamp on a report and directly download it to PDF we can see data. But if we schedule this to email or just to archive we are not able to see anything.

Doest anyone experienced anything similar to this?

R81.20 JHF 53

 

Thanks!

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7 Replies
_Val_
Admin
Admin

Did it work before?

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pedro_filipe
Explorer

Yes it worked before.

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Amir_Senn
Employee
Employee

Can you add the scheduled report details and time filter?

Kind regards, Amir Senn
the_rock
Legend
Legend

Might be worth TAC case to check further.

Andy

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Lesley
Leader Leader
Leader

How long you go back with the time period?

If you do a 'live' view of the problematic time view can you see it then or no? Is it only when you schedule it , it goed wrong?

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pedro_filipe
Explorer

Hi;

We do schedule the Report to give info about the last week. If we do a live with the same time stamp we can see Data. If we go to the Archive we see no data. Yes only when schedule goes wrong.

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PhoneBoy
Admin
Admin

Sounds like you should consult with TAC: https://help.checkpoint.com 

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