Unable to start SmartConsole R81.20 - .NET runtime

[erann]

Hello, 

I've been using SmartConsole R81.10 on Win11 , recently i've upgraded the mgmt server to R81.20 and installed SmartConsole R81.20 as well. 

Since then, I am unable to start the R81.20 SmartConsole, seeing this in event viewer:

Click to Expand

Application: SmartConsole.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.IO.FileNotFoundException
at log4net.Util.SystemInfo.GetAppSetting(System.String)
at log4net.Util.SystemInfo..cctor()

Exception Info: System.TypeInitializationException
at log4net.Util.SystemInfo.AssemblyLocationInfo(System.Reflection.Assembly)
at log4net.Core.LoggerManager.GetVersionInfo()
at log4net.Core.LoggerManager..cctor()

Exception Info: System.TypeInitializationException
at log4net.Core.LoggerManager.GetLogger(System.Reflection.Assembly, System.String)
at log4net.LogManager.GetLogger(System.Type)
at CP.UpdateManagement.UpdateUtils..cctor()

Exception Info: System.TypeInitializationException
at CP.UpdateManagement.UpdateUtils.GetLatestSymlinkPath(System.String)
at CP.UpdateManagement.StartupResolver.IsRunningFromJunction(System.String)
at CP.UpdateManagement.StartupResolver.RelaunchInResolvedPathAndExitIfNeeded()
at AppShell.App.Main()

I have another VDI workstation with win10 , with SC R81.10 installed, I installed R81.20 on that machine as well, and the same thing happens there.

I've tried different versions of R81.20, as well as the portable version, nothing works.
A difference which might be related between R81.10 and R81.20 is the log4net.dll version which is higher in R81.20 .

Im in desperate need of assistance. 

Thanks.

[Chris_Atkinson]

Please raise a case with TAC to investigate this further if you've not already.

[the_rock]

Hey @erann ,

Can you please check if below helps?

Best,

Andy

https://support.checkpoint.com/results/sk/sk110478