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EVSolovyev
Collaborator
Jump to solution

SMS log - incorrect name resolution

Hi all.

I am facing a strange problem - in the logs of the IP address is assigned the wrong name.

For example IP 10.150.116.17 in DNS (nslookup from SMS server):

2021-08-31_154009.jpg

But in smartlog:

2021-08-31_154757.jpg

On PC with smartconsole:

2021-08-31_155701.jpg

Why?  😞

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1 Solution

Accepted Solutions
ccboy
Participant

Thanks for the answer,

I managed to fix the problem, by restarting the SMS.

View solution in original post

10 Replies
the_rock
Legend
Legend

Is your dns suffix correct?

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EVSolovyev
Collaborator

It was not set up for SMS. I added it to the configuration, updated the logs - nothing has changed.

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PhoneBoy
Admin
Admin

Is that IP defined as an object in your management, by chance?
Because that's what will take precedence over DNS.
The other suggestion would be to execute a cprestart on the management.
It won't impact gateways, but it will restart the various processes on the management server.
Otherwise, you may need a TAC case to assist.

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EVSolovyev
Collaborator

No, there is no such object on the SMS. I also checked this, but forgot to post a screenshot. I will try to restart the processes on the server. If nothing helps, I will contact support. Thank you.

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lucafabbri365
Collaborator

Hello @EVSolovyev,
I undestand this is old post, however I'm facing the same issue. Did you find the root cause of this behavior ?

 

Bye,
Luca

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AaronCP
Advisor

I've currently got a ticket raised with our support provider for the exact same issue. I'd appreciate it if you could let me know if you find a resolution to this. I will do the same 😊

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PonkratovAlexan
Participant
Participant

@AaronCP Do you have solution from TAC?

Maybe it will help you:

SMS

cp $INDEXERDIR/conf/log_indexer_settings.conf $INDEXERDIR/conf/log_indexer_settings.conf.ORIGINAL

vi $INDEXERDIR/conf/log_indexer_settings.conf

Add the time_for_clearing_dns_cache attribute with desired value (in hours).

Note: Configure the value of this interval to be the same as the DHCP re-assignment policy.

Example:
################ Advance settings ########################
:time_for_clearing_dns_cache (8)
:index_directory ()
# Location of the indexed database
:min_disk_space (10240)
# Minimum free disk space to keep. In MB
Save the file and exit from Vi editor.


stopIndexer
startIndexer

ccboy
Participant

 

Hello,

I’m facing the same issue. Did you find the solution of this behavior?

Thanks.

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EVSolovyev
Collaborator

Good afternoon. I don't remember exactly, it's been a long time, but it seems that the problem was that there was such an object with the wrong name in SMC.

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ccboy
Participant

Thanks for the answer,

I managed to fix the problem, by restarting the SMS.

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