Recommended Jumbo shows older Take

[Alex_Lewis]

I just upgraded my R81 management and gateways from Take 44 to Take 58. Before updating, the Recommended Jumbo column in SmartConsole showed Take 58. After updating to Take 58, it now shows Take 44 as the Recommended Jumbo. It doesn't seem to matter if the update was done from Gaia WebUI or from SmartConsole. I did upgrade my SmartConsole to 81.0.9500.559 before upgrading management and gateways. Is anyone else seeing this issue? 

[the_rock]

I deleted my R81 lab recently, but never seen that issue...weird. I may create another one just to see if it happens.

Andy

[nicolasr]

Hi Alex,

can you tell me please, Take 44 was installed from CPUSE? i mean, you added it from "add hotfix from cloud" button, or was installed via clish?

[Alex_Lewis]

For Take 44, some systems were installed with CPUSE and some were installed Package Repository in SmartConsole. No current or previous updates were done via clish.

[Ruan_Kotze]

I see it on a couple of our client R81 sites, as well as our own MDS.  Only since installing T58, mind you.  I'm holding out till the next Jumbo comes out, holding thumbs that it will fix itself once a new recommended release is out.

[Yifat_Chen]

@Ruan_Kotze   as mentioned above , no need to wait for the next Jumbo. Issue was fixed. Thanks. 

[Yifat_Chen · Accepted solution]

Hi @Alex_Lewis 

Issue was fixed. You should not see take 44 as latest-recommended any more. 

When we released take 58 as recommended  we didn't remove the recommended indication from take 44 by mistake.

Apologize for the inconvenience!

Anyway - No need to wait for the next Jumbo. Our latest and greatest recommended take is Take 58. 

Thanks you all for your comments! 

Yifat Chen, 

R81 JHF Release Manager

[Alex_Lewis]

Thanks for the prompt attention!!

[Greg_Harbers]

Can you confirm this really is fixed?

Last night we installed JHF T68 on our R81 Mgmt server, but in smartconsole it is saying recommended version is T65.

At one of our customers who are on R80.40, we have VSX gateways that are running T158 saying the recommended jumbo is T139, and on CloudGuard IAAS gateways, one cluster saying T158 is recommended and the other saying T139 is recommended.

Finally at another customer, which has R81 Mgmt, and a mixture of R81, R80.40 and SMB gateways, all of the R81 devices are correctly reporting recommended take of T65, the R80.40 devices are reporting a mixture of recommendations, some T158, others T139 and for the SMB devices several devices that are not running the latest release (R80_20_40_992002665.img) do not report a recommendation whereas others do.

Thanks

[Boaz_Orshav]

Hi

  In order to solve the issue it's very important to understand if the issue is on the gateway side or the management.

  Can you clarify if the problem is that the Smart Console is recommending "wrong" take while the Gateway CPUSE shows the correct take or the issue starts with the gateway show the wrong take and the Smart console simply reflects it?

[Greg_Harbers]

Hi Boaz,

Thanks for the reply. I am not sure I understand your question. By gateway CPUSE, do you mean the output of "show installer packages available-for-download" or some other command.

Thanks

Greg

[Greg_Harbers]

Hi Boaz,

Any update/thoughts on this? we are still seeing this problem.

As an example, R81 Mgmt, running T77. Have two R81 gateways, both have been patched with T77, but one says up to date, the other says recommended jumbo T69.

Smartconsole version is  81.0.9500.563

Thanks

[the_rock]

Just a thought...have you tested from another PC or reinstall smart console?

[Greg_Harbers]

I have tried from another device, same result. the device I tried from I had never run smartconsole on it before, so I dont think it is something cached on there

[the_rock]

I had only seen this issue once before and it was fixed by rebooting the management server. However, if you tried that already, I got nothing else for ya, sorry. I would suggest TAC case at that point.

[Vladimir]

@Greg_Harbers , can you confirm the versions of SmartConsoles for each of the described cases?

@Boaz_Orshav , I think Greg Harbers was referring to the Recommended JHFA as listed in SmartConsole(s) only for a variety of different environments.

[Greg_Harbers]

Hi Vladimir,

For the R81 Mgmt environments, Smartconsole version is 81.0.9500.560. For the customers with R80.40 Mgmt, it is Smartconsole  994000431.

[Boaz_Orshav]

Hi Greg

  Can you please contact me on boazo@checkpoint.com ?
  The issue is probably on GW side not reporting correctly to the Management machine and I'd like to ask you to sun some tests on the problematic GW

[ask_shekharss]

Hey Thanks for the update but how you fixed this issue ?

Plz guide, I am facing same issue 

[Sal_Previtera]

The same issue re-appear with R81.10 HFA #150 with Smartconsole version 81.10.9600.424....

Any suggestion for a fix ?