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syntaxerror
Explorer

In GAIA License Activation status shows not activated

The license has been successfully attached, and its status appears as OK in both SmartConsole and the CLI output and the blades are working as expected but in the Gaia portal, the license activation status shows as "Not Activated." Please let us know what could be causing this discrepancy.

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6 Replies
Chris_Atkinson
Employee Employee
Employee

Version / JHF and please provide the redacted output of "cplic print" from the machine?

CCSM R77/R80/ELITE
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syntaxerror
Explorer

Current version is R81.10 / Take_110

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the_rock
Legend
Legend

I had that issue happen once only and after reboot, all was fine. I see its the mgmt server, so you can reboot it literally any time.

Andy

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G_W_Albrecht
Legend Legend
Legend

You have a duplicate license on the SMS - this is not good, so first remove one of them. Could well be that the issue is resolve afterwards, as duplicate or no longer valid licenses can cause strange issues....

CCSP - CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
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Tal_Paz-Fridman
Employee
Employee

Is the machine able to connect to the Internet and more specifically to Check Point Download Center? (a simple check would be from Software Updates > Available Updates page)

Relevant consent flag enabled?

 

(1)
the_rock
Legend
Legend

Super valid point @Tal_Paz-Fridman 

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