How to set the time for Smartview monitor?

[Andrey_Korobko]

In my case, the time in the Smartview monitor and Smartview tracker will differ for an hour. I do not understand how to fix this?

In the clip a screenshot, it shows one and the same event in the tracker and monitor. In the tracker, the time is indicated correctly, in the monitor the time is an hour ahead

[Marco_Valenti]

did you check management and gateway time settings ? it seems to be in different time zone

[Andrey_Korobko]

Time zone is the same everywhere

[Marco_Valenti]

and both machines are retrieving time from an ntp server? you can with clish show ntp servers

[Andrey_Korobko]

Everywhere same ntp servers and same time and same timezone

[Andrey_Korobko]

For an hour, only time is shifted when browsing through the web on the management server, the time is displayed correctly through the management console. The web path looks like this https://server/smartview/ 

[Andrey_Korobko]

It seems that the time zone for smartview is configured somewhere separately. Do you have the same time in the logs on the console with logs over the web?

[Marco_Valenti]

I let you know if I encounter the same issue

[Kiran_Naidu1 · Accepted solution]

Please refer the sk61941, it will help you.

It might be issue with differences between hardware clock and system clock. Check if there is any differences.

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[Andrey_Korobko]

Thanks for the help!

[Kiran_Naidu1]

I am happy that your issue was resolved.

Regards

Kiran naidu