we have a problem regarding the LTA utility for our Capsule Cloud users. We are not getting any logs out of the cloud.
I have already recreated the LTA agent, but with no success. This is what we have on the command line and in the log:
Command Line:
[2019-04-09 08:18:54] Fetching log files...
[2019-04-09 08:20:32] ERROR: Empty data
[2019-04-09 08:20:32] Trying to send log files to log server...
[2019-04-09 08:20:32] Verifying ELA port 18187 to server XXX.XXX.XXX.XXX..OK
[2019-04-09 08:23:54] Fetching log files...
[2019-04-09 08:25:22] ERROR: Empty data
[2019-04-09 08:25:22] Trying to send log files to log server...
[2019-04-09 08:25:22] Verifying ELA port 18187 to server XXX.XXX.XXX.XXX..OK
[2019-04-09 08:28:54] Fetching log files...
[2019-04-09 08:30:10] ERROR: Empty data
[2019-04-09 08:30:10] Trying to send log files to log server...
[2019-04-09 08:30:10] Verifying ELA port 18187 to server XXX.XXX.XXX.XXX..OK
client_messages.log:
[2019/04/09 08:40:00] getInstanceIDFromGUID: Starting..
********************************************************************************************************************************
[2019/04/09 08:40:00] getInstanceIDFromGUID: ERROR
{"instanceGuid":"XXXX-XXXX-XXXX-XXXX","instanceUtilityType":"4"}
********************************************************************************************************************************
[2019/04/09 08:40:01] getResponseFromURL: ERROR
Web Server returned non-OK code: 500
********************************************************************************************************************************
********************************************************************************************************************************
[2019/04/09 08:40:01] apiCommandWebServer: ERROR
Empty response
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The utility seems to be configured correctly, because it downloaded the opsec certificate from the management server without a problem, and i can also see the status in the cloud portal, so this connection is also working as should.
Georg
