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NetAdminFTW
Contributor

Failed to get metadata for the package

Hey guys,

I have a Cluster that consists of two appliances in active/standby, and I would like to use SmartConsole Install jumbo/hotfix feature.

The cluster version is R81.10 Take 87 and I want to upgrade to the recommended take which is Take 150.

The Management server is R81.20 Take 65.

CPUSE uses the latest version.

I get the errors shown in the pictures.

What Can I do?

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17 Replies
G_W_Albrecht
Legend Legend
Legend

Any issues with internet connection ? I see the following:

JT150.png

 

CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
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NetAdminFTW
Contributor

Thanks for the comment.

Here is the full screen.

No issues with internet connectivity or traffic being blocked from the management server.

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G_W_Albrecht
Legend Legend
Legend

Try to do like i did it, paste the package name into Install a special HF field and do search !

 

CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist
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NetAdminFTW
Contributor

Looks like the same error.

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the_rock
Legend
Legend

Is it same if you try either option below?

Andy

 

Screenshot_1.png

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NetAdminFTW
Contributor

Yes, exactly the same error.

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the_rock
Legend
Legend

I know you said it happens in 2 environments, but did you try reboot the mgmt server? It does not cause any issues anyway, can be done whenever.

Andy

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NetAdminFTW
Contributor

Still the same error after reboot.

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the_rock
Legend
Legend

Im totally out of ideas then, sorry. I would call TAC and see what they say.

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NetAdminFTW
Contributor

I opened a case with TAC. I will try to update this thread later on.

the_rock
Legend
Legend

Sounds good!

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NetAdminFTW
Contributor

Found a solution.

I manually downloaded the package from Check Point website, uploaded it to package repository, and then I was able to verify the installation. 

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the_rock
Legend
Legend

I had that happen to me in the lab recently, though I had latest cpuse package and once I rebooted the mgmt server, all worked fine.

Andy

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NetAdminFTW
Contributor

Thanks for the comment.

I have two separated environments, and it happens in both of them. I did update both security management servers today.

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the_rock
Legend
Legend

What is the cpuse version/build?

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NetAdminFTW
Contributor

Build 2429

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the_rock
Legend
Legend

Thats the latest one. Sorry, I have no clue, you may want to check with TAC.

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