CCSP PROVIDER

[Wil_S]

Hi Team, 

Please could you explain me difference between Collab Support and Direct Support?

I understood that CCSP provider can sell Collab support. But the difference is only in money?

My distributor have CCSP bagde but i need to have which benefits do i win when i was work with them.

My company are not a CCSP, so when i work with this distributor (CCSP) i can sell checkpoint products with collab support?

Regards

[the_rock]

https://www.checkpoint.com/support-services/support-plans/

[the_rock]

Hopefully, this also has some useful info for you.

Andy

https://www.checkpoint.com/downloads/support-services/collaborative-enterprise-support-datasheet.pdf...

[PhoneBoy · Accepted solution]

From Check Point's perspective:

• Direct Support means the customers work directly with Check Point for technical issues.
• Collaborative Support means the customer works with the VAR/Distributor for technical issues, who can escalate to Check Point as needed.

Whether the distributor offers support services you can resell is a question for the distributor.