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Wil_S
Contributor
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CCSP PROVIDER

Hi Team, 

Please could you explain me difference between Collab Support and Direct Support?

I understood that CCSP provider can sell Collab support. But the difference is only in money?

My distributor have CCSP bagde but i need to have which benefits do i win when i was work with them.

My company are not a CCSP, so when i work with this distributor (CCSP) i can sell checkpoint products with collab support?

Regards

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PhoneBoy
Admin
Admin

From Check Point's perspective:

  • Direct Support means the customers work directly with Check Point for technical issues.
  • Collaborative Support means the customer works with the VAR/Distributor for technical issues, who can escalate to Check Point as needed.

Whether the distributor offers support services you can resell is a question for the distributor.

 

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the_rock
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the_rock
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PhoneBoy
Admin
Admin

From Check Point's perspective:

  • Direct Support means the customers work directly with Check Point for technical issues.
  • Collaborative Support means the customer works with the VAR/Distributor for technical issues, who can escalate to Check Point as needed.

Whether the distributor offers support services you can resell is a question for the distributor.

 

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