Solved: CCSP PROVIDER

Wil_S · ‎2024-08-26

Hi Team,

Please could you explain me difference between Collab Support and Direct Support?

I understood that CCSP provider can sell Collab support. But the difference is only in money?

My distributor have CCSP bagde but i need to have which benefits do i win when i was work with them.

My company are not a CCSP, so when i work with this distributor (CCSP) i can sell checkpoint products with collab support?

Regards

PhoneBoy · ‎2024-08-26

From Check Point's perspective:

Direct Support means the customers work directly with Check Point for technical issues.
Collaborative Support means the customer works with the VAR/Distributor for technical issues, who can escalate to Check Point as needed.

Whether the distributor offers support services you can resell is a question for the distributor.

the_rock · ‎2024-08-26

Best,
Andy
"Have a great day and if its not, change it"

the_rock · ‎2024-08-26

Hopefully, this also has some useful info for you.

Andy

Best,
Andy
"Have a great day and if its not, change it"

PhoneBoy · ‎2024-08-26

From Check Point's perspective:

Direct Support means the customers work directly with Check Point for technical issues.
Collaborative Support means the customer works with the VAR/Distributor for technical issues, who can escalate to Check Point as needed.

Whether the distributor offers support services you can resell is a question for the distributor.

Are you a member of CheckMates?