Cannot collect logon name on Harmony Endpoint

[MarcuzShinz]

Hi Guy!

Today, we are facing the issue, Harmony Portal cannot detect user logon after deployment endpoint on device. As image attach we can see in the asset management with device TEC-L08-009 with user vtec8009. But we can see this user on Organizational Tree.

How can we collect the user logon name in this case?

[PhoneBoy]

Is the user a domain user or a local user?

[lluner]

hi @MarcuzShinz 

In the asset management part, you make a query per logged in user