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IPS Update problem after upgrading to R80.10

Question asked by Alejandro Lansac on Jul 26, 2018
Latest reply on Jul 30, 2018 by Alejandro Lansac

Hi

This week I have successfully upgraded our Management Server from R77.30 to R80.10. Gateways are still in R77.30. Everything works fine, but when I try to update the IPS package I receive the error “IPS Update Failed”. I have the same error message updating using the Smart Console or the security management server. It seems that it downloads the update successfully but it fails on the installation.

The Log File $FWDIR/log/cpm.elg show the following errors

26/07/18 10:58:56,042 ERROR internal.operation.OperationSvcImpl [qtp335532636-92]: caught exception "null" from class java.lang.NullPointerException

26/07/18 10:58:56,042 ERROR coresvc.internal.FwmSvcImpl [qtp335532636-92]: Error updating 96 object(s) from set.

26/07/18 10:58:56,042 ERROR internal.operation.OperationSvcImpl [qtp335532636-92]: caught exception "null" from class java.lang.NullPointerException

26/07/18 10:58:56,043 ERROR infrastructure.logging.DefaultExceptionLoggerHandlerImpl [qtp335532636-92]: incident [109177d7-0ec9-4655-886c-922359bbe9c6]:

26/07/18 10:58:56,043 ERROR dleserver.internal.DefaultExceptionMapper [qtp335532636-92]: Internal runtime error

Hat anybody experienced similar Problems?

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