Hi
This week I have successfully upgraded our Management Server from R77.30 to R80.10. Gateways are still in R77.30. Everything works fine, but when I try to update the IPS package I receive the error “IPS Update Failed”. I have the same error message updating using the Smart Console or the security management server. It seems that it downloads the update successfully but it fails on the installation.
The Log File $FWDIR/log/cpm.elg show the following errors
26/07/18 10:58:56,042 ERROR internal.operation.OperationSvcImpl [qtp335532636-92]: caught exception "null" from class java.lang.NullPointerException
26/07/18 10:58:56,042 ERROR coresvc.internal.FwmSvcImpl [qtp335532636-92]: Error updating 96 object(s) from set.
26/07/18 10:58:56,042 ERROR internal.operation.OperationSvcImpl [qtp335532636-92]: caught exception "null" from class java.lang.NullPointerException
26/07/18 10:58:56,043 ERROR infrastructure.logging.DefaultExceptionLoggerHandlerImpl [qtp335532636-92]: incident [109177d7-0ec9-4655-886c-922359bbe9c6]:
26/07/18 10:58:56,043 ERROR dleserver.internal.DefaultExceptionMapper [qtp335532636-92]: Internal runtime error
Hat anybody experienced similar Problems?
Hi Alejandro, I just saw this with another customer. You may need to follow the steps below to update the licenses:
To download the Service Contract File:
To install the Service Contract File via SmartUpdate:
For additional information and assistance with downloading and installing your Service Contract File, please refer to SecureKnowledge document sk33089, "What is a Service Contract File?".
If you are unable to install the Service Contract File using SmartUpdate or it has not been installed properly, two additional methods may be used to install the file:
Or
cplic contract put -o <filename>.xml
Finally, verify if the file was successfully installed, run 'cplic print' on the command line.