IPS Automatic Update Not Working

[ihenock101]

Hi All,

For the past few weeks, we have noticed that the automatic update feature for the IPS protection has stopped working. As per our configuration, the system is set to receive daily updates, which had been functioning properly up until this point.

Could you please provide guidance on how to troubleshoot and rectify this issue? 

Thank you in advance for your attention to this matter. 

FYI ----Check Point R80.40 JHF 197

[Chris_Atkinson]

If the issue persists after reviewing SK such as those below please engage TAC.

sk112635: How to troubleshoot IPS update [scheduled and manual] issues

sk163540: Troubleshooting IPS or Application Control update issues on the Management Server

sk180762: "IPS Error: Update failed. Contract entitlement check failed." during IPS update on the Se... 

sk169756: Scheduled IPS Update may fail due to timeout

[emilli_xill]

Hello!

sk163540 doesn't exist.. CPM Doctor also offers me sk163540 to fix my problem..is there something else instead?

[Chinmaya_Naik]

@ihenock101 

With the older GAIA OS , only Management Server is take updates from Checkpoint Threat Cloud and after threat Prevention policy installation it apply to the gateways but now onwards Gateway can directly take updates from Threat Cloud.

So just to make sure that connectivity should be there to reach Threat Cloud for updates.

Good practice to use proxy for connection.

So, to check the connectivity run CURL command like below command for reference:

curl_cli -vk https://updates.checkpoint.com -x 1.2.3.4:8080
curl_cli -vk https://services.checkpoint.com -x 1.2.3.4:808

1.2.3.4 is the proxy IP (example).

@Chinmaya_Naik