smart-1 cloud generate cpinfo

[dkzndkqh]

I'm currently using Smart-1 Cloud as the management server. Is it normal that there isn't a dedicated object for Smart-1 Cloud itself? The Evaluate License status appears differently in SmartConsole, the Web GUI, and the CLI. Because of this, I was asked to provide a cpinfo from the management server.

As far as I know, to generate a cpinfo, you either need to access the CLI or use SmartUpdate. However, Smart-1 Cloud doesn't allow CLI access and doesn’t support SmartUpdate. Is that correct?

[the_rock]

Thats right, I been using S1C since 2020 and that is 100% true. If cpinfo is needed, just open TAC case and they can log in via backend using customer's tenant ID and generate a file. 

Andy

[dkzndkqh]

I appreciate your reply thank you! 

[the_rock]

No problem. Btw, just curious, why even need for cpinfo? I never been asked for that file from S1C...what sort of problem are you having?

Andy

[dkzndkqh]

Because of my case this is the link

https://community.checkpoint.com/t5/Smart-1-Cloud/smart-1-cloud-license-status-cli-or-web-gui-licens...

I submitted a Service Request for this issue, and they requested cpinfo to investigate the problem.

I informed them that SmartUpdate is not supported on S1C, but it seemed like they were unsure about how to proceed.

[the_rock]

Make sure to sync your account from S1C portal to verify all the licences.

Andy

[dkzndkqh]

Would you mind sharing the steps to sync the account if that’s okay?