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Arturxr
Explorer

smart console accessibility error


an error appears (attached a screenshot) platform portal is set to port 4434, mobile acces portal setting is specified in this way: https://www.example.com/
Tell me what could be the problem?

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5 Replies
Chris_Atkinson
Employee Employee
Employee

What was the sequence of changes you performed...

Can you access the platform (GAiA) portal URL without issue, what major version and jumbo is used here?

 

CCSM R77/R80/ELITE
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Arturxr
Explorer

we moved the mobile access policy from legasy policy to unifed access policy, there is access to gaia, CheckPoint management server version 80.40, security gateways 80.30 hotfixes installed up to date

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Chris_Atkinson
Employee Employee
Employee

Can you share a screenshot of the platform portal configuration screen?

I assume you've installed policy since and the issue persists...

CCSM R77/R80/ELITE
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Arturxr
Explorer

Mobile_Portal.jpg

Platform_Portal.jpg

Properties_Warning.jpg

   

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Chris_Atkinson
Employee Employee
Employee

To change the CPMobile portal accessibility settings and avoid the error you can use GUIDBEDIT e.g.

guidbedit.png

Would recommend doing in consultation with TAC.

 

CCSM R77/R80/ELITE
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