VSX error on /var/log/messages

[KostasGR]

Hello

We are observing repetitively  the below errors on VSX gateway /var/log/messages

Aug 2 08:23:06 2021 XXXXX monitord[849]: Time shift detected !!!
Aug 2 08:23:06 2021 XXXXX kernel: [SIM4];sim_cphwd_stats_cb: failed to create cpaq buffer
Aug 2 08:23:08 2021 XXXXX kernel: [SIM4];sim_cphwd_stats_cb: failed to create cpaq buffer

Any ideas?

BR,
Kostas

[G_W_Albrecht]

Which version & Jumbo Take is installed ? The error message "sim_cphwd_stats_cb: failed to create cpaq buffer flood" could be related to a known memory leak, which is resolved in a jumbo take - e.g. R80.30 JT 191 resolved it for R80.30. The real issue apart from errors in var/log/messages is that SecureXL ceases to work, so there is no acceleration on device...

[KostasGR]

Hello G_W_Albrecht

The version of VSX is r80.30 with JHF take 210.

BR,
Kostas

[G_W_Albrecht]

So i would suggest to contact TAC to resolve this issue !

[Thomas_Eichelbu]

Hello, 

wow exactly ONE YEAR after the first post of this message the problem struck us too:

Aug 2 14:27:36 2022 XXXXXXXXXXXXX kernel: [SIM4];cpaq_cbuf_send: cpaq_cbuf_call_api_end_ex failed
Aug 2 14:27:36 2022 XXXXXXXXXXXXX kernel: [SIM4];cpaq_cbuf_send_buffer: send chunk num 8 failed
Aug 2 14:27:36 2022 XXXXXXXXXXXXX kernel: [SIM4];sim_cphwd_stats_cb: failed to create cpaq buffer
Aug 2 14:27:36 2022 XXXXXXXXXXXXX kernel: [SIM4];ERROR: [sxl0]dos_q_send_notification (dos_q.c:128): cpaq_client_job_end=1
Aug 2 14:27:36 2022 XXXXXXXXXXXXX kernel: [SIM4];ERROR: [sxl0]dos_pkt_nt_drop_deny_list (dos_pkt.c:309): dos_q_send_notification failed
Aug 2 14:27:37 2022 XXXXXXXXXXXXX kernel: [SIM4];ERROR: [sxl0]dos_q_send_notification (dos_q.c:128): cpaq_client_job_end=1
Aug 2 14:27:37 2022 XXXXXXXXXXXXX kernel: [SIM4];ERROR: [sxl0]dos_pkt_nt_drop_deny_list (dos_pkt.c:309): dos_q_send_notification failed
Aug 2 14:27:38 2022 XXXXXXXXXXXXX kernel: [SIM4];cpaq_cbuf_send: cpaq_cbuf_call_api_end_ex failed
Aug 2 14:27:38 2022 XXXXXXXXXXXXX kernel: [SIM4];cpaq_cbuf_send_buffer: send chunk num 0 failed
Aug 2 14:27:38 2022 XXXXXXXXXXXXX kernel: [SIM4];sim_cphwd_stats_cb: failed to create cpaq buffer
Aug 2 14:27:40 2022 XXXXXXXXXXXXX kernel: [SIM4];cpaq_cbuf_send: cpaq_cbuf_call_api_end_ex failed
Aug 2 14:27:40 2022 XXXXXXXXXXXXX kernel: [SIM4];cpaq_cbuf_send_buffer: send chunk num 0 failed
Aug 2 14:27:40 2022 XXXXXXXXXXXXX kernel: [SIM4];sim_cphwd_stats_cb: failed to create cpaq buffer
Aug 2 14:27:42 2022 XXXXXXXXXXXXX kernel: [SIM4];cpaq_cbuf_send: cpaq_cbuf_call_api_end_ex failed
Aug 2 14:27:42 2022 XXXXXXXXXXXXX kernel: [SIM4];cpaq_cbuf_send_buffer: send chunk num 0 failed

impact, the firewall became totaly stuck and needed a reboot.

Software: 
R81 + Take 44 
3600 in a Cluster
enabled_blades
fw vpn urlf av appi ips anti_bot mon

but no VSX on our side this time!

[Thorsten_Nuellm]

Hi,

we have the same problem still with a ticket, started early this year no solution yet.

we have random outages for a couple of seconds with the same error.

Oct 4 06:31:04 2022 xxxxxxxxxx kernel: [SIM4];cpaq_cbuf_send: cpaq_cbuf_call_api_end_ex failed
Oct 4 06:31:04 2022 xxxxxxxxxx kernel: [SIM4];cpaq_cbuf_send_buffer: send chunk num 0 failed
Oct 4 06:31:04 2022 xxxxxxxxxx kernel: [SIM4];sim_cphwd_stats_cb: failed to create cpaq buffer
Oct 4 06:31:06 2022 xxxxxxxxxx kernel: [SIM4];cpaq_cbuf_send: cpaq_cbuf_call_api_end_ex failed
Oct 4 06:31:06 2022 xxxxxxxxxx kernel: [SIM4];cpaq_cbuf_send_buffer: send chunk num 0 failed
Oct 4 06:31:06 2022 xxxxxxxxxx kernel: [SIM4];sim_cphwd_stats_cb: failed to create cpaq buffer
Oct 4 06:31:08 2022 xxxxxxxxxx kernel: [SIM4];cpaq_cbuf_send: cpaq_cbuf_call_api_end_ex failed
Oct 4 06:31:08 2022 xxxxxxxxxx kernel: [SIM4];cpaq_cbuf_send_buffer: send chunk num 0 failed
Oct 4 06:31:08 2022 xxxxxxxxxx kernel: [SIM4];sim_cphwd_stats_cb: failed to create cpaq buffer
Oct 4 06:31:10 2022 xxxxxxxxxx kernel: [SIM4];cpaq_cbuf_send: cpaq_cbuf_call_api_end_ex failed
Oct 4 06:31:10 2022 xxxxxxxxxx kernel: [SIM4];cpaq_cbuf_send_buffer: send chunk num 0 failed
Oct 4 06:31:10 2022 xxxxxxxxxx kernel: [SIM4];sim_cphwd_stats_cb: failed to create cpaq buffer

no VSX  

Check Point 28000 Cluster

R81.10 take 335

[Jan_Kleinhans]

Did you found a solution for these entries ?

[henryd111]

Try to install the last recommended jumbo HFA.

[_Val_]

Please open a TAC case for this, @Thorsten_Nuellm