Unable to login to Security Gateway in Console, SSH, or Gaia Portal

[PeterB]

Hello everyone,

There is a problem with the admin login on our Checkpoint IP 395 with GAIA OS R77.30. After entering the username in Console, or SSH, the login process is restarted and a"Permission denied" error when trying to log in Gaia Portal.

The steps from sk109114 were carried out, but did not solve the error. Are there any other possibilities? 

[PhoneBoy]

This is definitely way out of support and a very uncommon configuration to boot.

What is your intended purpose in trying to gain access to this system?

[PeterB]

Thank you very much for the quick response. We know that this is an old system, but we need access to be able to install the patch for CVE-2024-24919.

[the_rock]

IP395? wow, never thought would see that model mentioned here these days lol

Anyway, did you try physically powercycle it and carry out those steps?

Andy

[PeterB]

Thank you very much for your feedback. We have carried out the specified steps and performed a power cycle via our Security Management Server. But the login behavior has not changed.

[the_rock]

I have no clue then mate, sorry : - (.

[PeterB]

Thanks for your help ... 👍

[the_rock]

I found some stuff online about it, more generally related to linux and they all say its most likely permission issues with the account. Is there another admin account you can try?

Andy

[Bob_Zimmerman]

Try using cprid_util on the management to show the contents of /var/log/secure:

$CPDIR/bin/cprid_util -server <IP_of_Gateway> -verbose rexec -rcmd cat /var/log/secure

This should give you more information about what is going wrong.