SmartConsole keep relaunch to solve the experience problem

[lzl]

I need keep relaunch the smart console to solve below issue.

I see some article they are totally can't login SMS via smart console. But in my case, I can login, just it quite frequency pop out this error.

May I know what is the cause and how to solve it?

[Tal_Paz-Fridman]

Could you please provide instructions on how to reproduce the issue—for example, the specific object type, actions, and flow involved?

This will help us identify the root cause and provide a fix.

[lzl]

Hi Tal_Paz-Fridman,

There does not have any specific actions to reproduce the issue. It will happen anytime and uncertain.

[the_rock]

things I would check/try:

-on mgmt server ssh, run cpwd_admin list and api status to make sure it shows okay

-if above point is good, then try a different windows PC

-if same issue, then would most likely need to debug it, though does not hurt to do cprestart or reboot

-however, if another PC does not have this issus, worth checking if there is smart console update or reinstall smart console all together

Andy

[lzl]

Hi  the_rock,

This problem not only happen in one PC.

I had try restart the SMS before, but issue still happen.

[the_rock]

Can you please do the following from expert mode and send the output?

cpwd_admin list

$FWDIR/scripts/./cpm_status.sh

api status

Andy

[_Val_]

Sounds like the SmartConsole installation went sideways. Try reinstalling SmartConsole on that machine. If still having issues, please open a TAC case via https://help.checkpoint.com