Identity collector debugging

[the_rock]

Hey guys,

Just need to verify something for an issue IM working with a customer. So, to debug IC, I know below is 100% relevant, but do we also need to do any additional debugs on the gw, such as pdp and pep debugs or below is enough? I just want to make sure we have all the needed info before opening the TAC case, thats all.

Tx!

Andy

https://sc1.checkpoint.com/documents/Identity_Awareness_Clients_Admin_Guide/Content/Topics-IA-Client...

[Chris_Atkinson · Accepted solution]

PDP/PEP could be relevant but depends on the type of issue being observed i.e. connectivity & certificates or identities / groups not being updated, access roles not being matched etc.

But definitely gather this IDC debug a HCP and CPinfo to start.

[the_rock]

Thanks Chris!