Gaia Portal Recognized a non-valid username

[DarrelT]

Hi,

We install JHF take 84 on R81.20.

installation/update was successful, and we check services, and all are working normal. 

However, when we try to create a new snapshot on Gaia after the JHF Take 84 installation we get an error message "Gaia Portal recognized a non-valid username". 

we tried creating backup and it works. We create the snapshot on CLI and it works, it even shows the progress on Gaia. 

Can anyone tell me what's happening? 

[PhoneBoy]

Sounds like a bug, which should be reported via TAC: https://help.checkpoint.com 

[EY]

Hi @DarrelT, I've got the same problem here, but still on Take 54.  We'll be reporting to TAC unless you found a fix/workaround.

[torstenb]

Hello,

like @DarrelT said, it's possible to create a snapshot via Clish. After you have done the snapshot one time via Clish you are able, to create snapshots via GUI without the error "Gaia Portal recognized a non-valid username" again. Tests were made for R81.20 JHF 84.

[the_rock]

I never tried it in that jumbo, but just tested jumbo 90 and worked fine from web UI.

Andy

[Peter-Kyn]

Hi,

I'm on R81.20 Jumbo Hotfix Take 98 and I got the same message ("Gaia Portal recognized a non-valid username"), when I tried to create a snapshot via GUI, in clish it is working fine...

Peter

[_Val_]

Did you open a TAC case yet?

[Peter-Kyn]

Not yet, as I got my Snapshot via clash...

[the_rock]

I can test it in the lab shortly...give me an example of the username you tried this with?

Andy

[Peter-Kyn]

In WebUI are only the default user created: admin and monitor...

I'm using an AD based user which is authenticated via RADIUS (looks like "abcd123")

Peter 

[DarrelT]

Hi Guyz,

I do apologize for late response here. We were able to fix the issue. 

We tried creating the snapshot and backup on CLI and it works. We also re install policy and the error was fix.