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ikafka
Collaborator

CP 5000 Series Device is Not Starting

Hi checkmates,

The firewall with following information does not starting. "Appliance is initializing... Please wait" appear on display screen. When I restart the device, the console screen appears but does not accept any input. Putty screenshot is attached.

Device info:

Model: 5000 Series

Version: 80.40

Hotfix: 94

kom._cp_2.png

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13 Replies
G_W_Albrecht
Legend
Legend

Contact TAC to issue RMA (HDD Smart error points to defective HDD, Recovery BIOS boot also seems a HW fault) - i would assume that backup will not work.

CCSE CCTE CCSM SMB Specialist
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the_rock
Legend
Legend

I agree with @G_W_Albrecht ... this most likely warrants RMA. Now, if you have physical access to an appliance, you can try re-seat the HDD and maybe pull power supplies out and then put them back in and see what happens. If that fails too, then RMA sounds like the only option left.

Andy

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G_W_Albrecht
Legend
Legend

I would rather rely on TAC before opening the device. Smells like > 5 years HW fault to me...

CCSE CCTE CCSM SMB Specialist
the_rock
Legend
Legend

True...good point.

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G_W_Albrecht
Legend
Legend

2016 😉

CCSE CCTE CCSM SMB Specialist
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ikafka
Collaborator

Yes we have still support. So I only checked the power cable. 

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ikafka
Collaborator

I did physical check but, the result was changed. as  @G_W_Albrecht  said I will contact TAC. 

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AkosBakos
Collaborator

Hi ikafa,

Before you open a ticket at TAC, I suggest you create a Hardware Diagnostic Tool output.

Here is the manual: https://support.checkpoint.com/results/sk/sk97251

This will be the first input that the support asks for. And you will have a clean picture of the hardware.

BR

Akos

 

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ikafka
Collaborator

hi @AkosBakos 

It is not responding to the device in any way. It writes something on the console when it first device start, but then firewall stops (the firewall only working electrically ). It does not receive any input. Firewall does not enter the boot menu. So I cannot check with diagnostic tool. 

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AkosBakos
Collaborator

Hi,

Have you created the pendrive with isomorphic tool?

BR

Akos

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the_rock
Legend
Legend

Did you request RMA with TAC support?

Andy

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ikafka
Collaborator

Yes @the_rock  we has been contacted with TAC. Process was initiated. 

the_rock
Legend
Legend

Good stuff.

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