AI category not showing in Smart Console

[the_rock]

Hey everyone,

Maybe someone can confirm this for me, but though I had AI category in the rule in my R81.20 lab (latest jumbo), had to do restore on that mgmt server and now I cant locate it any longer no matter what I try. I even re-enabled content awareness blade on the cluster, no joy. Funny thing is I even tested in R82 lab, does not come up there either.

Did something change?

Happy Friday 🙂

Tx as always for the help!

Andy

[Lesley · Accepted solution]

Still shows here:

https://usercenter.checkpoint.com/ucapps/urlcat/categories

System is able to get the updates? The hitcounter is 0 in both rules, so maybe this setup is not used often?

You say you have disabled/enabled CA blade, should it not be URL filtering blade?

Running latest SmartConsole?

https://sc1.checkpoint.com/documents/Jumbo_HFA/R81.20_SC/R81.20/Build_655.htm?tocpath=_____3

[the_rock]

I know, I feel like Im in lala land here haha

It literally worked this morning, its latest jumbo on R81.20, latest smart console, it happened after I had to restore backup on mgmt server, now I dont see that category, yet ssl inspection works fine, pages are blocked, no issues.

Andy

[Lesley]

Do you see it in object explorer?

https://support.checkpoint.com/results/sk/sk176263

And are you sure system is able to get its updates? Database still recent version?

[the_rock]

Not there...anyway, I even reinstalled smart console, same issue. Ah, wont lose sleep over it, its lab anyway, now, I will go do some fun stuff and NOT worry about Crowdstrike haha

Andy

[the_rock · Accepted solution]

K, I got it...I knew it had to be something silly. I made sure application control was updated to latest version, installed policy+database, restarted smart console...bam, all good now!

Thanks for the help @Lesley 

Andy

[the_rock]

To be 100% fair, I feel like though system could get updates, it worked AFTER I updated appc update manually.

Thanks for bringing that up.

Andy