Upgrade method for Quantum Spark from R81.10 to R82 under Smart-1 Cloud

[TSOL]

Dear Experts,

We would like to ask about the upgrade method for a Quantum Spark that is managed by Smart-1 Cloud, upgrading from R81.10 to R82.

Our current environment is as follows:

• Management Server: Smart-1 Cloud

• Gateway: Quantum Spark 2000

• Current Version: R81.10.XX

In the official documentation for Centrally Managed environments, the procedure described is
“Upgrade from Management Server” and there is no mention of using the local WebUI for the upgrade.

Therefore, I would appreciate your clarification on the following points:

1. For a Quantum Spark managed by Smart-1 Cloud, is performing the OS upgrade only from SmartConsole the official and supported procedure?

2. Is upgrading the Quantum Spark from R81.10 to R82 via the WebUI, using a locally downloaded upgrade package (R82.00.10 Build 998001562 for local installation), considered unsupported or not recommended?

We would like to clearly understand the official upgrade procedure and supportability in a Smart-1 Cloud environment.

Thank you very much for your support. I look forward to your response.

Best regards,

[PhoneBoy]

To the best of my knowledge, there is nothing preventing you from upgrading via the WebUI. 
Having said that, as this is a major version upgrade, several steps will be required, including changing the version in the relevant objects to R82 and pushing a new policy to the gateways.
I believe the upgrade via SmartConsole handles all this with minimal downtime.

TAC should be able to confirm supportability of this.