SMB 1800 - Download Backup Issue

[Adriel]

Hello

I'm getting an error message when trying to download the backup taken from the SMB 1800 Appliance. Error below for reference.

Assistance will be appreciated.

[PhoneBoy]

This doesn't look exactly the same, but might be worth double-checking this: https://supportcenter.checkpoint.com/supportcenter/portal?action=portlets.SearchResultMainAction&eve... 
Otherwise, I suggest opening a TAC case for this.

[G_W_Albrecht]

@PhoneBoy  @_Val_ 

Can you move this to the SMB forum ?

[PhoneBoy]

Surprised I didn't do this when responding to the message 😬

[--Jay--]

Having the same issue here. 
Download of backup zip file using the SMB 1550 Web interface fails with error, like:

"[{"type":"rpc","result":{"messages":{"fullMessages":{"systemError":[{"type":"system_error","msgParams":[],"code":"CODE_SYS_ERROR","text":"Web server error"}]},"systemError":["Web server error"]},"data":[],"success":false},"tid":32}]" 

Did you ever found out the reason for the error?

[G_W_Albrecht]

Did it work before (with the same firmware version) ? Is the newest firmware installed (R81.10.07 Build 996001430) ?

[--Jay-- · Accepted solution]

The issue occurred when running this version:
R81.10.05 (996001301)

Upgraded to below version , in which it is resolved :
R81.10.07 (996001430)

[G_W_Albrecht]

Very good !