Help Needed: S2S VPN Configuration Between AWS and SMB Firewall (1800) (Locally managed)

[kristait]

Hello Everyone,

We need assistance regarding the S2S VPN configuration between AWS and the SMB Firewall (1800) Locally managed device.

We followed the documentation provided and configured the VPN. How to configure Site-to-Site VPN between Amazon Web Services and locally managed SMB appliance (che...

The tunnel is up on both sides, but we are still unable to communicate between devices or ping from either end.

SR: 6-0003922338 is open from 4/22/2024 and still waiting from solution and support from team.

Please let us know if this device is capable of handling this type of configuration. Any insights or guidance would be greatly appreciated.

Thank you!

[_Val_]

If you are still unable to resolve this, please open a TAC request: https://help.checkpoint.com

[PhoneBoy]

What EXACTLY have you configured?
Please provide screenshots, of the things mentioned in the SK you linked, redacting sensitive details.
Otherwise, I suggest you do a remote session with TAC, which it appears they tried to do with you previously.