Error Message displayed while running CloudReportG...

KevinKuo · ‎2023-04-23

I'm running CloudReportGenerator on Quantum Spark 1800 to generate the Checkup Report, but it's showing the following error message, I'm pretty sure that the connection and DNS resolution between the Firewall and Checkpoint are working properly ,How can I resolve this?

response:<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN"> <html><head> <title>502 Proxy Error</title> </head><body> <h1>Proxy Error</h1> <p>The proxy server The proxy server could not handle the request <em><a href="/api/securitycheckup/login">POST /api/securitycheckup/login</a></em>.<p> Reason: <strong>Error reading from remote server</strong></p></p> </body></html>

PhoneBoy · ‎2023-04-26

I suspect this is a backend issue that should be reported via TAC: https://help.checkpoint.com

G_W_Albrecht · ‎2023-04-27

You talk about Security Checkup for Quantum Spark appliances [SMB] - sk112732 ?

CCSP - CCSE / CCTE / CTPS / CCME / CCSM Elite / SMB Specialist

KevinKuo · ‎2023-04-27

Yes, I followed the required steps and successfully executed it on other Appliances, but only this one.

Are you a member of CheckMates?

Error Message displayed while running CloudReportGenerator

You talk about Security Checkup for Quantum Spark appliances [SMB] - sk112732 ?