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RhenzoTeixeira
Explorer

ERROR (00351)

Hi,

I have a Checkpoint 1530 device and after some configurations in the device (mostely testing more then one WAN link in the appliance at the same time) it start to show an error notification (error 00351). I contact the support and they said to me update the firmware to R80.20.20. So I restore the device with one backup that I have, the error disappeared and I uptade the firmware. But after another changes the device start to show this error again, can someone hal me? I'm novice working with Checkpoint and perhaps did somenting wrong.

I'm also trying to manually set the nagivation policys using the Strict mode in Access Policy Blade Control and creating one policy with my LAN as source and WAN/32 as destination, is that right? Or I did somenting wrong?

 

PS: sorry for my bad english, I'm not a english speaker.

error 00351.png

update.png

wan.png

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13 Replies
HristoGrigorov

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G_W_Albrecht
Legend
Legend

...that says the bug was removed in R80.20.10 - but the user is on R80.20.20.

CCSE CCTE CCSM SMB Specialist
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G_W_Albrecht
Legend
Legend

I assume that you use R80.20.20 (992001869) - if not, upgrade the firmware!

1. Strict mode is nothing for novices (and for most customers) as it has many drawbacks - you have to understand very throughly what you want to achieve and how to implement it. See these posts for details:

SMB Strict Mode

Ping to 1530 GW from internal net dropped

2. Your rulebase screenshot does not have the automatic strict rules generated, so i am confused a bit. Outgoing rule should be Source Internal Nets or All and Dest Internet Object. Dest WAN/32 will not match any connection as the outgoing packet destination is Internet, not WAN. But changing to Standard Policy should remediate all your issues!

CCSE CCTE CCSM SMB Specialist
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Amir_Ayalon
Employee
Employee

Hi RhenzoTeixeira

please contact us via email so we can have a look

Amir Ayalon <amiray@checkpoint.com>

Dafna Mozel <dafnam@checkpoint.com>

 

thanks

 

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Steffen_Appel
Advisor

We still have the issue in r80.20.40 any news about a fix?

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G_W_Albrecht
Legend
Legend

The issue is what in detail (apart from (error 00351) ?

CCSE CCTE CCSM SMB Specialist
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Steffen_Appel
Advisor

Same as the OP

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G_W_Albrecht
Legend
Legend

Open a case with TAC !

CCSE CCTE CCSM SMB Specialist
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the_rock
Legend
Legend

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Steffen_Appel
Advisor

All the ones in the SK should be resolved in 80.20.40

Steffen_Appel
Advisor

But the issue still occurs with 80.20.40

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Noel_Noguera
Explorer

was the issue solved ... as I am having the same issue

Steffen_Appel
Advisor

For us installing any other FW version resolved the error message.

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