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ggiordano
Participant

SNX deployment shell

Hi

Every time I upgrade a gateway with MAB activaetd, I have the problem how to manage the upgrade request that the users have when they connect to the MAB for the first time.

The issue is related the users are request to upgrade their MAB components (SNXDeploymentShell is the first), but they haven't admin right on their own computer.

the result is the users are request to insert administrator credential otherwise they cannot connect to VPN.

In many environment I don't have a software distribution solution for pushing the new version on remote computers and manually, one-by-one, I need to insert admin credential for going on.

today, for this reason, about 200 users weren't able to connect to VPN.

In addition, before the upgrade, I don't have the right version of the MAB components because I'm able to retrieve them only when I have a gateway updated.

No option to disable the force to update the components.

I'd like to understand how you approach to the gateway upgrade and why CKP won't include the capability to choose if I want to upgrade the components or not.

 

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7 Replies
G_W_Albrecht
Champion
Champion

This can be disabled in Global Properties:

snx_updates.png

ggiordano
Participant

it's related to SNX extender and not SNXDeploymentShell.

the TAC confirms you cannot choose and currently it's mandatory to upgrade the SNX Deployment shell

MaksimBahunou
Employee
Employee

Hi @ggiordano 

Could you clarify what actions were done before your users started receiving update requests, please? Maybe you made gateway upgrade or something like this?

Regards, Maksim.

ggiordano
Participant

Hi

As per my description, every time I perform an upgrade, the SNXDeploymentShell must be updated on the remote computers want to connect to by VPN

MaksimBahunou
Employee
Employee

Sorry for the annoying questions, but I want to make sure that we are talking about same things. 

Saying 'upgrade' you mean version upgrade, say from R80.20 to R80.30, do you?

Could you elaborate what is "SNXDeploymentShell", please? There are two components that can be updated during upgrade: Portal Agent and SNX. I want to know for sure what component causes the problem.

 

Regards, Maksim.

 

 

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ggiordano
Participant

in this last case, the upgrade was from R80.10 to R80.30

The SNXDeploymentShell is the component required when you start the connection by SNX network mode from Mobile Access Portal

it's included in extender.cab

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MaksimBahunou
Employee
Employee

I see.

New version includes updated Portal Agent. In your case it is an self-updatable ActiveX component. And it requires admin rights for installation.

I can suggest you the following:

  • look for a way to install ActiveX for non-admin users (using GPO, for example)
  • try Java based Portal Agent. It does not require admin rights for installation / update (but Java runtime does).  More info in sk113410
  • open a support ticket

Regards, Maksim.

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