We have a user who keeps getting disconnected from remote VPN several times a day.
What I see in the helpdesk.log is entries like these:
[13 Mar 10:48:45] No reply from the gw ip=x.x.x.x for tunnel test packet. Office Mode IP=10.20.9.65, source port=18002.
[13 Mar 10:48:47] No reply from the gw ip= x.x.x.x for tunnel test packet. Office Mode IP=10.20.9.65, source port=18003.
[13 Mar 10:48:49] No reply from the gw ip= x.x.x.x for tunnel test packet. Office Mode IP=10.20.9.65, source port=18004.
[13 Mar 10:48:51] No reply from the gw ip= x.x.x.x for tunnel test packet. Office Mode IP=10.20.9.65, source port=18005.
[13 Mar 10:48:54] No reply from the gw ip= x.x.x.x for tunnel test packet. Office Mode IP=10.20.9.65, source port=18006.
[13 Mar 10:49:17] No reply from the gw ip= x.x.x.x for tunnel test packet. Office Mode IP=10.20.9.65, source port=18008.
[13 Mar 10:49:20] No reply from the gw ip= x.x.x.x for tunnel test packet. Office Mode IP=10.20.9.65, source port=18009.
[13 Mar 10:49:22] No reply from the gw ip= x.x.x.x for tunnel test packet. Office Mode IP=10.20.9.65, source port=18010.
[13 Mar 10:49:24] No reply from the gw ip= x.x.x.x for tunnel test packet. Office Mode IP=10.20.9.65, source port=18011.
[13 Mar 10:49:26] No reply from the gw ip= x.x.x.x for tunnel test packet. Office Mode IP=10.20.9.65, source port=18012.
[13 Mar 10:49:29] No reply from the gw ip= x.x.x.x for tunnel test packet. Office Mode IP=10.20.9.65, source port=18013.
[13 Mar 10:49:31] No reply from the gw ip= x.x.x.x for tunnel test packet. Office Mode IP=10.20.9.65, source port=18014.
[13 Mar 10:49:33] No reply from the gw ip= x.x.x.x for tunnel test packet. Office Mode IP=10.20.9.65, source port=18015.
[13 Mar 10:49:36] No reply from the gw ip= x.x.x.x for tunnel test packet. Office Mode IP=10.20.9.65, source port=18016.
[13 Mar 10:49:36] IKE tunnel disconnected, error code=-1000. Reason: Site is not responding.
[13 Mar 10:49:36] Client state is connected
[13 Mar 10:49:36] Tunnel (2) disconnected. State is connected. Trying to reconnect.
[13 Mar 10:49:36] Client state is reconnecting
[13 Mar 10:49:36] Reconnect finished successfully (2)
Is there any additional places/logs I can look for indications of why it is happening? Any recommended settings that could potentially help with this?
Client is E86.20. Gateway is R80.40 JHF take 192
Thanks