MAB sslvpn question from user

[Daniel_Kavan]

Hi Mates,

Is there something new in the MAB clients asking users for access to their network?

from userG:

When logging-in to the portal this morning I was greeted with an alert box letting me know that "portal.pheonix.rising.com wants to access your network and any device on it." I blocked the request, because I always block those kinds of requests. I was then informed that I needed to update the CheckPoint Mobile client so I downloaded and ran the installer as usual. It seems that the update does not get installed and I can no longer open the VPN connection.
Do I need to allow portal.pheonix.rising.com to access the network?

I tried ssl40, but I opted not to block access to the local network this time. The software updated automatically and I was able to connect just fine. So, I went back to ssl30 and changed the permissions to allow local network access, reloaded the page, and everything works now.

[the_rock]

Hey Dan,

Is this for every user?

[Daniel_Kavan]

Just one experienced user has reported it.  He has rebooted, updated to a different version, updated Java, removed all CP services, rebooted again, tried a different version and still got the message, he tried on R81.20 gw then a R82 gw still gets the same message.

[the_rock]

What OS?

[Daniel_Kavan]

He had this issue with windows 10.  He's now moved onto windows 11.  I'll see if he can replicate it will w11.

[the_rock · Accepted solution]

If its just single user issue, then most likely not on the fw side.

[Chris_Atkinson]

- Do the settings for the VPN allow back connections?

- What software is he seeing the prompt / error in and what Endpoint security solution is the PC running?