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Roy_Smith
Collaborator

Web Smartconsole with fqdn

Hi

We have just upgraded our MDS servers from R80.40 to R81.10, without any problems. I'm now looking at Web SmartConsole to compare it with the SmartConsole app and with a view to roll it out to some of our admins. 

If I access Web SmartConsole using https://<IP Address>/smartconsole I am able to authenticate successfully and access smartconsole fine. However, if I use a FQDN instead of the IP address, i.e. https://servername.domain/smartconsole, I am unable to authenticate and it returns the message "Authentication to server failed".

I am able to use the FQDN to access the GAIA portal and smartview. I can still use the Smartconsole app with no issues. It is just web SmartConsole with a FQDN that gives me a problem.

I have to assume that using a FQDN is supported? Has anyone else come across this issue? Any ideas to resolve it?

 

Many thanks
Roy 

 

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4 Replies
the_rock
Champion
Champion

Hm, thats very interesting...lets see if someone from CP can confirm. Clearly, resolving works fine if you access dashboard itself using fqdn, its possible it might not be fully supported using web smart console.

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PhoneBoy
Admin
Admin

May be a limitation, but probably need a TAC case to confirm it’s not a bug.

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Ofir_Calif
Employee
Employee

Hi @Roy_Smith,

We are aware of this issue and working to resolve it.

Thanks,
Ofir.

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Roy_Smith
Collaborator

Ofir

That's good to know, thanks.

Roy

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