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Hi,
We upgraded our SMS in the autumn 2024 and as luck would have it a request has come in about an access policy revision that was made in the summer. As far as I can see the new SMS box only has the revisions from when it went live.
I came across this thread on Checkmates
I have fired up the old SMS (r80.40) and attempted to run the commands mentioned but have had no luck
# mgmt_cli show sessions --port 4434
Username: admin
Password:
code: "generic_error"
message: "Runtime error: Marshalling Error: Connection refused (Connection refused)"
# mgmt_cli show sessions view-published-settings true --port 4434
Username: admin
Password:
code: "generic_error"
message: "Runtime error: Marshalling Error: Connection refused (Connection refused)"
I dont know if the mgmt_cli show sessions view-published-settings true --port 4434 is correct, or if the 'Marshalling Error...' is the sign of a bigger issue?
Its not the end of the world if I cant get this revision info, maybe I can just get them off the new SMS?
Can't help but notice that this is not a good sign:
CPM Stopped
FWM Stopped
So as long as that is the issue I would make sure you get the system up and running.
That is your issue, for sure. FWM shows not running...this is what it would look like if all worked fine. Maybe try cprestart or reboot. E 1 means its estanlished and started once, but if it shows T 0 for say fwm, command will never work right.
Andy
[Expert@CP-MANAGEMENT:0]# cpwd_admin list
APP PID STAT #START START_TIME MON COMMAND
CPVIEWD 5363 E 1 [14:42:59] 15/1/2025 N cpviewd
CPVIEWS 5390 E 1 [14:42:59] 15/1/2025 N cpview_services
CVIEWAPIS 5395 E 1 [14:42:59] 15/1/2025 N cpview_api_service
MSGD 5409 E 1 [14:42:59] 15/1/2025 Y msgd
CPD 5415 E 1 [14:42:59] 15/1/2025 Y cpd
FWD 5480 E 1 [14:42:59] 15/1/2025 N fwd -n
FWM 5486 E 1 [14:42:59] 15/1/2025 N fwm
FWMHA 5505 E 1 [14:42:59] 15/1/2025 N fwmha -H
STPR 5539 E 1 [14:42:59] 15/1/2025 N status_proxy
CLOUDGUARD 5576 E 1 [14:42:59] 15/1/2025 N vsec_controller_start
CPM 5886 E 1 [14:43:00] 15/1/2025 N /opt/CPsuite-R81.20/fw1/scripts/cpm.sh -s
SOLR 6154 E 1 [14:43:00] 15/1/2025 N java_solr
RFL 6195 E 1 [14:43:00] 15/1/2025 N LogCore
SMARTVIEW 6243 E 1 [14:43:00] 15/1/2025 N SmartView
INDEXER 6363 E 1 [14:43:01] 15/1/2025 N /opt/CPrt-R81.20/log_indexer/log_indexer -workingDir /opt/CPrt-R81.20/log_indexer/
SMARTLOG_SERVER 6434 E 1 [14:43:01] 15/1/2025 N /opt/CPSmartLog-R81.20/smartlog_server
REPMAN 6916 E 1 [14:43:02] 15/1/2025 N java_repository_manager
DASERVICE 6926 E 1 [14:43:02] 15/1/2025 N DAService_script
AUTOUPDATER 6970 E 1 [14:43:02] 15/1/2025 N AutoUpdaterService.sh
LPD 28026 E 1 [14:44:09] 15/1/2025 N lpd
CPSM 8975 E 1 [14:45:34] 15/1/2025 N cpstat_monitor
[Expert@CP-MANAGEMENT:0]# api status
API Settings:
---------------------
Accessibility: Require all granted
Automatic Start: Enabled
Processes:
Name State PID More Information
-------------------------------------------------
API Started 5886
CPM Started 5886 Check Point Security Management Server is running and ready
FWM Started 5486
APACHE Started 4394
Port Details:
-------------------
JETTY Internal Port: 59079
JETTY Documentation Internal Port: 52413
APACHE Gaia Port: 443
Profile:
-------------------
Machine profile: Large SMC env resources profile without SME
CPM heap size: 1280m
Apache port retrieved from: dbget http:ssl_port
--------------------------------------------
Overall API Status: Started
--------------------------------------------
API readiness test SUCCESSFUL. The server is up and ready to receive connections
Notes:
------------
To collect troubleshooting data, please run 'api status -s <comment>'
[Expert@CP-MANAGEMENT:0]#
The first thing to check is the output of `api status`.
Hi, output below, I had already started the api,
# api status
API Settings:
---------------------
Accessibility: Require ip 127.0.0.1
Automatic Start: Enabled
Processes:
Name State PID More Information
-------------------------------------------------
API Started 1779
CPM Stopped
FWM Stopped
APACHE Started 3907
Port Details:
-------------------
JETTY Internal Port: 50276
APACHE Gaia Port: 4434 (a non-default port)
When running mgmt_cli commands add '--port 4434'
When using web-services, add port 4434 to the URL
Profile:
------------
Machine profile: Large SMC env resources profile without SME
CPM heap size:
API heap size: 256m
--------------------------------------------
Overall API Status: Error : FWM Is Not Running!
--------------------------------------------
@AkosBakos is 100% correct. If you use any other port than 443, those commands wont work. I tested this theorty in R80.20,30,40 and also R81.10 and R81.20. Never tried it in R82, but Im almost positive it would be the same.
Change web port to 443 and it will work.
Andy
Can't help but notice that this is not a good sign:
CPM Stopped
FWM Stopped
So as long as that is the issue I would make sure you get the system up and running.
That is your issue, for sure. FWM shows not running...this is what it would look like if all worked fine. Maybe try cprestart or reboot. E 1 means its estanlished and started once, but if it shows T 0 for say fwm, command will never work right.
Andy
[Expert@CP-MANAGEMENT:0]# cpwd_admin list
APP PID STAT #START START_TIME MON COMMAND
CPVIEWD 5363 E 1 [14:42:59] 15/1/2025 N cpviewd
CPVIEWS 5390 E 1 [14:42:59] 15/1/2025 N cpview_services
CVIEWAPIS 5395 E 1 [14:42:59] 15/1/2025 N cpview_api_service
MSGD 5409 E 1 [14:42:59] 15/1/2025 Y msgd
CPD 5415 E 1 [14:42:59] 15/1/2025 Y cpd
FWD 5480 E 1 [14:42:59] 15/1/2025 N fwd -n
FWM 5486 E 1 [14:42:59] 15/1/2025 N fwm
FWMHA 5505 E 1 [14:42:59] 15/1/2025 N fwmha -H
STPR 5539 E 1 [14:42:59] 15/1/2025 N status_proxy
CLOUDGUARD 5576 E 1 [14:42:59] 15/1/2025 N vsec_controller_start
CPM 5886 E 1 [14:43:00] 15/1/2025 N /opt/CPsuite-R81.20/fw1/scripts/cpm.sh -s
SOLR 6154 E 1 [14:43:00] 15/1/2025 N java_solr
RFL 6195 E 1 [14:43:00] 15/1/2025 N LogCore
SMARTVIEW 6243 E 1 [14:43:00] 15/1/2025 N SmartView
INDEXER 6363 E 1 [14:43:01] 15/1/2025 N /opt/CPrt-R81.20/log_indexer/log_indexer -workingDir /opt/CPrt-R81.20/log_indexer/
SMARTLOG_SERVER 6434 E 1 [14:43:01] 15/1/2025 N /opt/CPSmartLog-R81.20/smartlog_server
REPMAN 6916 E 1 [14:43:02] 15/1/2025 N java_repository_manager
DASERVICE 6926 E 1 [14:43:02] 15/1/2025 N DAService_script
AUTOUPDATER 6970 E 1 [14:43:02] 15/1/2025 N AutoUpdaterService.sh
LPD 28026 E 1 [14:44:09] 15/1/2025 N lpd
CPSM 8975 E 1 [14:45:34] 15/1/2025 N cpstat_monitor
[Expert@CP-MANAGEMENT:0]# api status
API Settings:
---------------------
Accessibility: Require all granted
Automatic Start: Enabled
Processes:
Name State PID More Information
-------------------------------------------------
API Started 5886
CPM Started 5886 Check Point Security Management Server is running and ready
FWM Started 5486
APACHE Started 4394
Port Details:
-------------------
JETTY Internal Port: 59079
JETTY Documentation Internal Port: 52413
APACHE Gaia Port: 443
Profile:
-------------------
Machine profile: Large SMC env resources profile without SME
CPM heap size: 1280m
Apache port retrieved from: dbget http:ssl_port
--------------------------------------------
Overall API Status: Started
--------------------------------------------
API readiness test SUCCESSFUL. The server is up and ready to receive connections
Notes:
------------
To collect troubleshooting data, please run 'api status -s <comment>'
[Expert@CP-MANAGEMENT:0]#
Ye that was the issue, cprestart and CPM and FWM have now started and now it is showing the sessions.
Thank you everyone.
Glad we can help you.
Have a nice weekend.
Andy
Hi @P_Williams
What is the reason of using port 4434?
This worked for me. Change the settings string to sessions.
[Expert@mgmt-sakos-lab:0]# mgmt_cli show sessions view-published-sessions true
Username: admin
Password:
objects:
- uid: "eadc97e8-113a-435c-8931-31b94c25767c"
name: "admin@1/28/2025"
type: "session"
domain:
uid: "41e821a0-3720-11e3-aa6e-0800200c9fde"
name: "SMC User"
domain-type: "domain"
And the other command:
[Expert@mgmt-sakos-lab:0]# mgmt_cli show sessions
Username: admin
Password:
objects:
- uid: "517601d5-c7d4-4f0c-9c99-6622986305c4"
type: "session"
domain:
uid: "41e821a0-3720-11e3-aa6e-0800200c9fde"
name: "SMC User"
domain-type: "domain"
icon: "Objects/worksession"
color: "black"
from: 1
to: 1
total: 1
[Expert@mgmt-sakos-lab:0]#
Akos
Hi,
I have changed the port to 443 (as per The_Rock advice)
APACHE Gaia Port: 443
And also changed the typo so it is now sessions, but still the same
# mgmt_cli show sessions view-published-sessions true
Username: admin
Password:
code: "generic_error"
message: "Runtime error: Marshalling Error: Connection refused (Connection refused)"
Here is example in my lab, maybe run 2nd command just to make sure it is indeed the right port. If it is, then I believe there is a separate problem.
Andy
[Expert@CP-MANAGEMENT:0]# mgmt_cli show sessions view-published-sessions true
Username: admin
Password:
objects:
- uid: "908732af-d4ad-429e-acb1-3e214f7c220d"
name: "admin@17-Jan-2025"
type: "session"
domain:
uid: "41e821a0-3720-11e3-aa6e-0800200c9fde"
name: "SMC User"
domain-type: "domain"
icon: "Objects/worksession"
color: "black"
from: 1
to: 1
total: 1
[Expert@CP-MANAGEMENT:0]# clish
CP-MANAGEMENT> show web ssl-por
CP-MANAGEMENT> show web ssl-port
web-ssl-port 443
CP-MANAGEMENT>
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